| Possible Reasons for Cancellation | Refund Amount | Explanation for Refund Amount |
| “I Want to cancel my order” |
|---|
| Within 24 Hours of the order placement and payment/advance payment | Upto 90% of the order value | We intend to give 100% refund for the order, however we incur cost for payment gateway and accounts when we return the money to you and as such 10% deduction. This is however valid for normal order with delivery of over 10 days. For urgent orders(Less than 5 days of completion time), no refund is possible after placing the order. |
| Within 2-3 Days from the date of confirmation and payment/advance payment | Upto 50% of the order value | Technical team gets allocated the next day from the date of confirmation and as such the deduction of 50% amount is done. Further, this refund is subject to a genuine reason for cancellation of the order. In case of no reason provided, no refunds will be affected. For urgent orders like above there will be no refunds. |
| After 3 days from the date of confirmation | No Refunds | No refunds are possible at this stage for both normal and urgent orders |
| ” I erroneously paid more” |
|---|
| Within the time frame of completion of the work | Upto 100% of the order value | The amount in excess to our quotes as sent in an mail without any addition in scope will be refunded back 100% for both normal and urgent orders. |
| “I did not like the design” | No Refund | We strive to understand your concept the the website and request you to clearly specify details which you want to project in the website. Also, you can let us know the designs which you prefer. As a part of our service, we revise the design once and do all minor adjustments once based on comprehensive feedback. No refund is possible under the condition that you did not like the design. |
| “Work Delay” | Upto 50% of the order value | The mail trail and quickness of response from your end will be evaluated. There is no guarantee of refund here however based on case to case and allocating reasonable time for the writer to complete the work. |
| “Work Rejection” | 0% | We are willing to rework till you are satisfied with the work. However since this work is subjective and what looks Ok to one person may not look OK to other, no refunds are possible. |
| ” Technical Glitches” | 0% | Errors in domain, hosting is outside our area of influence and hence no refund is possible under these circumstances. |
